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Frequently asked questions

Do you have a question about our products? A problem with your order or delivery?

Here are the most frequently asked questions.

  • How do you recycle your packaging?

    To recycle our packaging, we encourage you to follow your local selective sorting guidelines and deposit recyclable materials in the appropriate bins.

  • What payment methods are accepted?

    We accept payment by credit/debit card, bank transfer and PayPal. For your convenience, we can also set up direct debits.

  • What are your delivery times?

    Our delivery times vary according to destination and order volume. For boxed deliveries, we deliver in 90 % cases within 24/48 hours. For larger orders, such as those over €1,200 excluding VAT, we ship on pallets. In this case, deliveries are generally made within 5 days.

  • How can I contact you?

    To contact us, you can send us an email to the address indicated on our website or call us on the telephone number provided in the "Contact" section of our website.

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