Frequently asked questions
Do you have a question about our products? A problem with your order or delivery?
Here are the most frequently asked questions.
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To recycle our packaging, we encourage you to follow your local selective sorting guidelines and deposit recyclable materials in the appropriate bins.
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We accept payment by credit/debit card, bank transfer and PayPal. For your convenience, we can also set up direct debits.
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Our delivery times vary according to destination and order volume. For boxed deliveries, we deliver in 90 % cases within 24/48 hours. For larger orders, such as those over €1,200 excluding VAT, we ship on pallets. In this case, deliveries are generally made within 5 days.
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To contact us, you can send us an email to the address indicated on our website or call us on the telephone number provided in the "Contact" section of our website.